FAQs

Tracy Sailors

<a href="#q1" style="color:#578793;font-family:georgia;font-size:15px;">How do I select a size?</a><a name="top"></a> <a href="#q2" style="color:#578793;font-family:georgia;font-size:15px;">What are your shipping terms?</a> <a href="#q3" style="color:#578793;font-family:georgia;font-size:15px;">Can you rush my order?</a> <a href="#q4" style="color:#578793;font-family:georgia;font-size:15px;">When will I receive my hat(s) or headband(s)?</a> <a href="#q5" style="color:#578793;font-family:georgia;font-size:15px;">What is your return/exchange policy?</a> <a href="#q6" style="color:#578793;font-family:georgia;font-size:15px;">Do you offer gift cards?</a> <a href="#q7" style="color:#578793;font-family:georgia;font-size:15px;">Can you make me a custom hat?</a> <a href="#q7" style="color:#578793;font-family:georgia;font-size:15px;">Will you have more styles and sizes available?</a> <a href="#q8" style="color:#578793;font-family:georgia;font-size:15px;">I have more questions…</a> <img src='http://static.shopify.com/s/filfes/1/0031/6602/files/hr_wide.jpg?1247082182' alt='' style="padding-top:20px;"/> <a name="q1"></a>How do I select a size? Because babies come in all shapes and sizes, our chart below is a helpful guide in determining what size to order. However, sometimes you are unable to measure the baby or toddler, or you must guess between two sizes, and for this reason we want you to feel comfortable with your purchase with our <a href="/pages/guarantee">30-Day Money Back Guarantee</a>. <img src='http://static.shopify.com/s/files/1/0031/6602/files/faqs_size.jpg?1247083468' alt='' style="padding-top:10px;padding-bottom:10px;"/> Toddler sizes can run slightly larger than the baby sizes listed above. Wrap a tape measure around your child’s head just above the eyebrows and read the measurement in inches. You may wish to add a half inch to the measurement to allow for growth and a more comfortable fit. Please compare your measurement with the size chart above. If you are unable to measure the child’s head before ordering or are if your child’s head size falls between categories, we recommend that you order a larger size. Baby will be more comfortable and get the most use out of the hat. And Remember, if it doesn’t fit when you get the item, we will gladly exchange it for another size, or honor our <a href="/pages/guarantee">30-Day Money Back Guarantee</a>. <a href="#top">back to top</a> <a name="q2"></a>What are your shipping terms? Here our our standard shipping terms, but always feel free to <a href="/pages/contact">contact us</a> to arrange faster shipping if you need to do so. We understand you might need your hat(s) for a special occasion, so we promise to do everything we can to get it to you when you need it! :) Orders shipping within the United States are shipped via USPS First Class for a flat rate of $4.50, or USPS Priority Mail (2-3 business days) for $7.50. Orders shipping to Canada are shipped USPS First Class for a flat-rate of $5.50, and typically take between 1-3 weeks to arrive. Faster shipping can be arranged by <a href="/pages/contact">contacting us</a>. Orders shipping outside the United States are shipped USPS First Class ($9.95) and typically take 1-3 weeks to arrive. Faster shipping can be arranged by <a href="/pages/contact">contacting us</a>. Important Note: Orders will be shipped from our location in the timeframe noted on the individual item. Some items ship same day while others might take a day or two, even up to two weeks in some cases. In order for the item to ship same business day, we must receive the order by 3:30pm CT Monday – Friday. If your order is received after 3:30pm CT, the product will ship next business day (business days are Monday – Friday and excludes USA postal holidays). Orders involving multiple products may be shipped to you separately and may arrive on different days. <a href="#top">back to top</a> <a name="q3"></a>Can you rush my order? Yes! We are able to do rush shipping and next day delivery on certain BabyMelons.com products. Please <a href="/pages/contact">contact us</a> and let us know which product you would like rushed and we will let you know options on getting it when you need it! <a href="#top">back to top</a> <a name="q4"></a>When will I receive my product? Your hat(s) and/or headband(s) will be shipped from our location in the timeframe noted on the individual item. Some items ship same day while others might take a day or two, even up to two weeks in some cases. In order for the item to ship same business day, we must receive the order by 3:30pm CST Monday – Friday. If your order is received after 3:30pm CST, the product will ship on the following business day (business days are Monday – Friday and excludes USA postal holidays). Orders involving multiple products may be shipped to you separately and may arrive on different days. <a href="#top">back to top</a> <a name="q5"></a>What is your return/exchange policy? We want you to be absolutely thrilled with your purchase and experience at BabyMelons.com! If you are not satisfied, for any reason, simply return the unused hat or headband within 30 days to: BabyMelons.com 17330 Wright St, Suite 105 Omaha, NE 68130 We will refund the purchase (less shipping costs) or offer a store credit, assuming the hat or headband is in its original condition. For fastest response, please let us know you are returning it by <a href="/pages/contact">contacting us</a> or text us (402) 431-2041 – we’ll keep an eye out for it and email or text you back as soon as we receive it. <a href="#top">back to top</a> <a name="q6"></a>Do you offer gift cards? Yep! BabyMelons.com Electronic Gift Cards make the perfect gift for anyone who loves to shop for their little ones. Perfect for baby showers or other gift giving occasions, this is a gift they will really LOVE and you don’t even have to worry about trying to find the right size! Need a physical gift card? Please <a href="/pages/contact">contact us</a>. Please note: Since BabyMelons.com gift cards are sent via email, you must provide a valid email address at checkout. The gift card will be sent to the email address you provide, and then you will have the option of forwarding or printing it for to the lucky person! <a href="/products/gift-card">Click here</a> to purchase now! <a href="#top">back to top</a> <a name="q7"></a>Can you do custom orders Yes! <a href="/pages/contact">Contact us</a> and describe what you would like, and we will email you a price on the same business day. Custom orders typically take between 4-6 days to complete. <a href="#top">back to top</a> <a name="q7"></a>Will you have more styles and sizes available? We are continually adding new styles and sizes to BabyMelons.com. Please let us know if there is a particular product you are looking for and we will do our best to help you find it! Yes, we do custom orders! <a href="/pages/contact">Contact us</a> and we will do our best to find it! <a href="#top">back to top</a> <a name="q8"></a>Have more questions? Please feel free to <a href="/pages/contact">contact us</a> with any questions you may have. <img src='http://static.shopify.com/s/files/1/0031/6602/files/hr_wide.jpg?1247082182' alt='' style="padding-top:30px;"/> Thanks for shopping at BabyMelons.com!

2009-07-08T10:35:59-05:00

faqs 3387902

2009-07-08T10:35:59-05:00

316602

FAQs 2009-11-29T14:31:15-06:00 <a href="#q1" style="color:#578793;font-family:georgia;font-size:15px;">How do I select a size?</a><a name="top"></a> <a href="#q2" style="color:#578793;font-family:georgia;font-size:15px;">What are your shipping terms?</a> <a href="#q3" style="color:#578793;font-family:georgia;font-size:15px;">Can you rush my order?</a> <a href="#q4" style="color:#578793;font-family:georgia;font-size:15px;">When will I receive my hat(s) or headband(s)?</a> <a href="#q5" style="color:#578793;font-family:georgia;font-size:15px;">What is your return/exchange policy?</a> <a href="#q6" style="color:#578793;font-family:georgia;font-size:15px;">Do you offer gift cards?</a> <a href="#q7" style="color:#578793;font-family:georgia;font-size:15px;">Can you make me a custom hat?</a> <a href="#q7" style="color:#578793;font-family:georgia;font-size:15px;">Will you have more styles and sizes available?</a> <a href="#q8" style="color:#578793;font-family:georgia;font-size:15px;">I have more questions...</a> <img src='http://static.shopify.com/s/filfes/1/0031/6602/files/hr_wide.jpg?1247082182' alt='' style="padding-top:20px;"/> <a name="q1"></a>How do I select a size? Because babies come in all shapes and sizes, our chart below is a helpful guide in determining what size to order. However, sometimes you are unable to measure the baby or toddler, or you must guess between two sizes, and for this reason we want you to feel comfortable with your purchase with our <a href="/pages/guarantee">30-Day Money Back Guarantee</a>. <img src='http://static.shopify.com/s/files/1/0031/6602/files/faqs_size.jpg?1247083468' alt='' style="padding-top:10px;padding-bottom:10px;"/> Toddler sizes can run slightly larger than the baby sizes listed above. Wrap a tape measure around your child's head just above the eyebrows and read the measurement in inches. You may wish to add a half inch to the measurement to allow for growth and a more comfortable fit. Please compare your measurement with the size chart above. If you are unable to measure the child's head before ordering or are if your child's head size falls between categories, we recommend that you order a larger size. Baby will be more comfortable and get the most use out of the hat. And Remember, if it doesn't fit when you get the item, we will gladly exchange it for another size, or honor our <a href="/pages/guarantee">30-Day Money Back Guarantee</a>. <a href="#top">back to top</a> <a name="q2"></a>What are your shipping terms? Here our our standard shipping terms, but always feel free to <a href="/pages/contact">contact us</a> to arrange faster shipping if you need to do so. We understand you might need your hat(s) for a special occasion, so we promise to do everything we can to get it to you when you need it! :) Orders shipping within the United States are shipped via USPS First Class for a flat rate of $4.50, or USPS Priority Mail (2-3 business days) for $7.50. Orders shipping to Canada are shipped USPS First Class for a flat-rate of $5.50, and typically take between 1-3 weeks to arrive. Faster shipping can be arranged by <a href="/pages/contact">contacting us</a>. Orders shipping outside the United States are shipped USPS First Class ($9.95) and typically take 1-3 weeks to arrive. Faster shipping can be arranged by <a href="/pages/contact">contacting us</a>. Important Note: Orders will be shipped from our location in the timeframe noted on the individual item. Some items ship same day while others might take a day or two, even up to two weeks in some cases. In order for the item to ship same business day, we must receive the order by 3:30pm CT Monday – Friday. If your order is received after 3:30pm CT, the product will ship next business day (business days are Monday – Friday and excludes USA postal holidays). Orders involving multiple products may be shipped to you separately and may arrive on different days. <a href="#top">back to top</a> <a name="q3"></a>Can you rush my order? Yes! We are able to do rush shipping and next day delivery on certain BabyMelons.com products. Please <a href="/pages/contact">contact us</a> and let us know which product you would like rushed and we will let you know options on getting it when you need it! <a href="#top">back to top</a> <a name="q4"></a>When will I receive my product? Your hat(s) and/or headband(s) will be shipped from our location in the timeframe noted on the individual item. Some items ship same day while others might take a day or two, even up to two weeks in some cases. In order for the item to ship same business day, we must receive the order by 3:30pm CST Monday – Friday. If your order is received after 3:30pm CST, the product will ship on the following business day (business days are Monday – Friday and excludes USA postal holidays). Orders involving multiple products may be shipped to you separately and may arrive on different days. <a href="#top">back to top</a> <a name="q5"></a>What is your return/exchange policy? We want you to be absolutely thrilled with your purchase and experience at BabyMelons.com! If you are not satisfied, for any reason, simply return the unused hat or headband within 30 days to: BabyMelons.com 17330 Wright St, Suite 105 Omaha, NE 68130 We will refund the purchase (less shipping costs) or offer a store credit, assuming the hat or headband is in its original condition. For fastest response, please let us know you are returning it by <a href="/pages/contact">contacting us</a> or text us (402) 431-2041 – we’ll keep an eye out for it and email or text you back as soon as we receive it. <a href="#top">back to top</a> <a name="q6"></a>Do you offer gift cards? Yep! BabyMelons.com Electronic Gift Cards make the perfect gift for anyone who loves to shop for their little ones. Perfect for baby showers or other gift giving occasions, this is a gift they will really LOVE and you don’t even have to worry about trying to find the right size! Need a physical gift card? Please <a href="/pages/contact">contact us</a>. Please note: Since BabyMelons.com gift cards are sent via email, you must provide a valid email address at checkout. The gift card will be sent to the email address you provide, and then you will have the option of forwarding or printing it for to the lucky person! <a href="/products/gift-card">Click here</a> to purchase now! <a href="#top">back to top</a> <a name="q7"></a>Can you do custom orders Yes! <a href="/pages/contact">Contact us</a> and describe what you would like, and we will email you a price on the same business day. Custom orders typically take between 4-6 days to complete. <a href="#top">back to top</a> <a name="q7"></a>Will you have more styles and sizes available? We are continually adding new styles and sizes to BabyMelons.com. Please let us know if there is a particular product you are looking for and we will do our best to help you find it! Yes, we do custom orders! <a href="/pages/contact">Contact us</a> and we will do our best to find it! <a href="#top">back to top</a> <a name="q8"></a>Have more questions? Please feel free to <a href="/pages/contact">contact us</a> with any questions you may have. <img src='http://static.shopify.com/s/files/1/0031/6602/files/hr_wide.jpg?1247082182' alt='' style="padding-top:30px;"/> Thanks for shopping at BabyMelons.com!